Written on the 5 February 2024 by Cloudatmo


As a business owner, one of the crucial decisions you make is determining whether to employ an in-house I.T department or outsource to an external I.T agency. The demand for technology in business has increased rapidly, and therefore, the need for an I.T department has become essential. Both options have their respective advantages and disadvantages and understanding them is crucial in making an informed decision. In this blog post, we will examine the pros and cons of having an in-house I.T department versus outsourcing to an external I.T agency.


One of the significant factors that businesses consider is the cost to maintain an in-house I.T department compared to outsourcing. An in-house I.T department requires the business to purchase equipment, software, training, and salaries. On the other hand, outsourcing involves paying a monthly fee to an external I.T agency. In-house I.T departments may be costly for small businesses to maintain, while outsourcing offers a more flexible payment plan, making it affordable for businesses of all sizes.


An in-house I.T department is an advantage to businesses that require specialised skills who cannot be found in an external agency. Having an I.T department offers the business an assurance that customised software and infrastructure solutions are being developed and managed in-house by skilled personnel. However, the significant disadvantage of an in-house I.T department is that businesses may lose access to new technology and innovation since they may lack exposure to other organisations.

Response Time

In-house I.T departments tend to have a faster response time since they are on-premise and able to get to the root of the issue quickly. This, in turn, can avoid downtime, affecting the business' productivity. It is essential to note that external I.T agencies operate on a service level agreement, defining the turnaround time for any given issue. Therefore, while in-house I.T departments have a competitive advantage in responding to issues, external I.T agencies have measured parameters for when issues arise.


Having an in-house I.T department offers a measure of security compliance and data privacy. However, external I.T agencies have invested in advanced security measures, such as end-to-end encryption, network security, anti-malware, and firewalls. External I.T agencies entice businesses for their ability to provide the best security features and compliance with technology regulations.


In-house I.T departments tend to have limited resources and may not keep up with the growth of the business. External I.T agencies offer scalable solutions that adjust to businesses' changing needs as they expand. Businesses that grow rapidly are better suited for an external I.T agency that offers flexible, easy-to-implement solutions as compared to building an in-house I.T department.

Having an in-house I.T department or outsourcing to an external I.T agency is a decision that businesses make to complement their day-to-day operations. Understanding the advantages and disadvantages of in-house I.T departments versus external I.T agencies gives businesses clarity in making informed decisions. An in-house I.T department may be a good fit for specialised skills while outsourcing offers flexibility, scalability, cost-effectiveness, and state-of-the-art technology, resulting in long-term success. Explore the option that works best for your business.

Outsourcing your I.T needs may seem like a difficult decision, but with Cloudatmo as your partner, it doesn't have to be. With customisable services, expert I.T professionals, unbeatable value, top-notch security, and adaptable solutions, we can help your business thrive. Don't waste time and resources - choose Cloudatmo as your go-to for all your cloud I.T needs. Contact us today to learn more!